QuiBids Social Media User Policy

Thank you for your interest in participating across our social media channels!  These profiles, specifically our Facebook page, are intended to generate conversation among and with our customers. QuiBids maintains an open communications policy with our community, ensuring that all conversation, opinions and questions regarding our company can be communicated freely.

Guidelines for Posting

We encourage you to share your thoughts as they relate to the topic being discussed, ask questions about our company, products and site features, and share your retail-related stories. We expect comments to generally be courteous. Therefore, we have established the following policy for posting comments. We will remove/hide comments that:

  • contain obscene, indecent, harassing, threatening or profane language or libelous or defamatory statements;
  • contain hate speech directed at race, color, sex, sexual orientation, national origin, ethnicity, age, religion, or disability;
  • promote or endorse services or products. (“non-commercial” links relevant to the topic or another comment are acceptable.);
  • attack QuiBids employees;
  • attack other QuiBids customers;
  • contain spam, links to other businesses or advertisements;
  • violate copyright or intellectual property rights or Facebook’s terms of service or any laws or regulations; and
  • contain spam or are intended to cause technical disruptions to this page.

QuiBids is not responsible for the content that is posted or discussed outside of its company page/profiles, i.e. name-calling or personal attacks on a separate social page or profile.

We’ll provide a clear warning to any user ignoring these basic guidelines. Warnings can will be sent either through a customer support email or via a private Facebook message. A second offense will result in another warning, hiding the offending post(s), deleting of any Top QuiBidder points and/or banning that user for one week. A third offense will forfeit the user’s ability to post on our wall or respond to comments permanently. If any offense is exceptionally egregious, we reserve the right to ban any user at any time from our page.

To protect your privacy, please do not include information (e.g., an e-mail address or phone number) in the text of your comment that identifies you. You may send us a direct message containing these details.

How to report a user or comment to QuiBids for moderation.

We trust this updated social media user policy will help clear any confusion and lay out what’s accepted/what’s not accepted on our page.  Should you ever feel that we’ve missed something inappropriate or if you feel another bidder’s posts have gone too far, then we ask that you please submit your complaint via our pre-populated email.

Click Here to Report a User or Comment for Violating QuiBids Social Media User Policy.

If you’d like to report another user, simply click the link above.  A pre-populated email will appear with the Subject Line “Facebook User Complaint Request,” and the following text should show up in the body of your email:

Your Full Name:

Your QuiBids Username:

Offending User’s Facebook Name:

Offending User’s Facebook profile URL:

URL of offending comment or post (To find the URL of a particular comment, right-click on the time the comment was posted, and select “copy link address” and paste it below.)

Attach any screenshots or other evidence you have to this email. Also, please provide any additional information below so we can better understand the issue.

Place your cursor to the right of each line of text, add a space or two, then input your answer to each response.  We’d even appreciate it if you made your responses bold to make it easier for us to read.  Below is an example of how a completed email could look.

example facebook complaint emailOne other thing we’d like to note.  If the offending post was actually a comment to another post, make sure you provide that particular comment’s URL, and not the URL of the original post.  To find the URL of a comment, click on the date the comment was posted.  This can be found next to the Like/Reply icons, and is usually gray text that says something like “8 hours ago” or “Tuesday at 10:10PM.”  See image below to see an example.

How to find Facebook Comment URL

Hours of Operation

Please be aware that our social media pages are not monitored 24 x 7. We will make every attempt to answer your questions or comments as quickly as possible.

Our customer service hours of operation are 8 a.m. to 5 p.m. Monday through Friday.

To report any issues of abuse to this policy, you can contact our support via phone, email, Live Chat or via the QuiBids Facebook private messaging platform. QuiBids Customer Support contact information can be found here: http://www.quibids.com/en/help/support.php

Resources:

www.quibids.com
http://blog.quibids.com/
http://blog.quibids.com/the-ten-commandments-of-quibids-social-media/
http://www.quibids.com/en/help/terms.php
http://www.quibids.com/en/company/privacy.php